{"version":"https://jsonfeed.org/version/1","title":"Leadership Directives ","home_page_url":"https://leadershipdirectives.com","description":"Leadership Directives ","author":{"name":"Leadership Directives "},"items":[{"id":"https://leadershipdirectives.com/articles/f/project-plans-do-not-lead-projects","html_content":"

Project Plans Do Not Lead Projects...People Do.

","url":"https://leadershipdirectives.com/articles/f/project-plans-do-not-lead-projects","title":"Project Plans Do Not Lead Projects","summary":"Project Plans Do Not Lead Projects...People Do.","date_modified":"2026-10-14T21:26:46Z"},{"id":"https://leadershipdirectives.com/articles/f/elite-project-leaders---know-the-difference","html_content":"

Elite Project Leaders - Know the Difference

","url":"https://leadershipdirectives.com/articles/f/elite-project-leaders---know-the-difference","title":"Elite Project Leaders - Know the Difference","summary":"Elite Project Leaders - Know the Difference","date_modified":"2026-03-17T17:56:01Z"},{"id":"https://leadershipdirectives.com/articles/f/nothing-more-disappointing-than","html_content":"

There is no greater disappointment in project management than completing a project on time, within budget, and meeting all deliverables, which sounds like success, only to find out you solved the wrong problem. ​

","url":"https://leadershipdirectives.com/articles/f/nothing-more-disappointing-than","title":"Nothing More Disappointing Than...","summary":"There is no greater disappointment in project management than completing a project on time, within budget, and meeting all deliverables, which sounds like success, only to find out you solved the wrong problem. ​","date_modified":"2026-01-14T16:26:28Z"},{"id":"https://leadershipdirectives.com/articles/f/hidden-risks-quietly-wreck-projects-careers-and-kill-people","html_content":"

Elite Project Leaders do not silence discomfort; they invite it. They ask what others avoid and listen carefully to what is said—and process what is not.

","url":"https://leadershipdirectives.com/articles/f/hidden-risks-quietly-wreck-projects-careers-and-kill-people","title":"Hidden Risks Quietly Wreck Projects, Careers, and Kill People","summary":"Elite Project Leaders do not silence discomfort; they invite it. They ask what others avoid and listen carefully to what is said—and process what is not. ","date_modified":"2025-12-30T17:25:20Z"},{"id":"https://leadershipdirectives.com/articles/f/elite-project-leaderswhat-do-they-do","html_content":"

Elite Project Leaders can simultaneously view teams across five dimensions, enabling them to create plans and navigate course corrections that lead to achieving multiple goals.

","url":"https://leadershipdirectives.com/articles/f/elite-project-leaderswhat-do-they-do","title":"Elite Project Leaders...Why Are They Successful? ","summary":"Elite Project Leaders can simultaneously view teams across five dimensions, enabling them to create plans and navigate course corrections that lead to achieving multiple goals. ","date_modified":"2025-10-12T22:20:26Z"},{"id":"https://leadershipdirectives.com/articles/f/idea-or-executionwho-to-blame","html_content":"

An idea once celebrated by the most influential leaders can quickly become something no one remembers or claims.

","url":"https://leadershipdirectives.com/articles/f/idea-or-executionwho-to-blame","title":"Idea or Execution...Who to Blame?","summary":"An idea once celebrated by the most influential leaders can quickly become something no one remembers or claims.","date_modified":"2025-10-05T20:00:54Z"},{"id":"https://leadershipdirectives.com/articles/f/elite-project-leaders---keeping-it-simple","html_content":"

Elite Project Leaders - Keeping It

","url":"https://leadershipdirectives.com/articles/f/elite-project-leaders---keeping-it-simple","title":"Elite Project Leaders - Keeping It Simple","summary":"Elite Project Leaders - Keeping It ","date_modified":"2025-09-21T21:37:21Z"},{"id":"https://leadershipdirectives.com/articles/f/authentic-service---does-it-exist-part-2","html_content":"

As a follow-up to Part 1’s question, “What’s Wrong with this Message?” here is the promised list. The service response is included again for reference.

","url":"https://leadershipdirectives.com/articles/f/authentic-service---does-it-exist-part-2","title":"Authentic Service - Does It Exist? Part 2","summary":"As a follow-up to Part 1’s question, “What’s Wrong with this Message?” here is the promised list. The service response is included again for reference.","date_modified":"2025-09-14T22:34:13Z"},{"id":"https://leadershipdirectives.com/articles/f/authentic-service---does-it-exist","html_content":"

When You Find Authentic Respect as a Customer...Keep Going Back... It's rare, but it will pay you back 7-fold! What's wrong with this response from a major international airline? Does your team respond in like ways? I wi...

","url":"https://leadershipdirectives.com/articles/f/authentic-service---does-it-exist","title":"Authentic Service - Does It Exist? Part 1","summary":"When You Find Authentic Respect as a Customer...Keep Going Back... It's rare, but it will pay you back 7-fold! What's wrong with this response from a major international airline? Does your team respond in like ways? I wi...","date_modified":"2025-09-14T18:28:22Z"},{"id":"https://leadershipdirectives.com/articles/f/surveysare-they-poisoning-your-culture","html_content":"

People Who Love Serving Others Don't Need Surveys to Lead Them...They Need You! Perhaps it's time to take a look outside your office to see if you have a survey-based culture. If you do, you can do better.

","url":"https://leadershipdirectives.com/articles/f/surveysare-they-poisoning-your-culture","title":"Surveys...Are They Poisoning Your Culture? ","summary":"People Who Love Serving Others Don't Need Surveys to Lead Them...They Need You! Perhaps it's time to take a look outside your office to see if you have a survey-based culture. If you do, you can do better. ","date_modified":"2025-08-18T20:40:11Z"},{"id":"https://leadershipdirectives.com/articles/f/dont-stop-thinking-about-tomorrow","html_content":"

This isn’t just a Fleetwood Mac lyric from their song "Don't Stop"—it’s a powerful reminder: what we do and say today shapes tomorrow, for ourselves and everyone we touch.

","url":"https://leadershipdirectives.com/articles/f/dont-stop-thinking-about-tomorrow","title":"Don't Stop Thinking About Tomorrow ","summary":"This isn’t just a Fleetwood Mac lyric from their song \"Don't Stop\"—it’s a powerful reminder: what we do and say today shapes tomorrow, for ourselves and everyone we touch. ","date_modified":"2025-06-10T16:00:58Z"},{"id":"https://leadershipdirectives.com/articles/f/5-not-so-easy-pieces-to-net-profits","html_content":"

These are easy to think through, but difficult to execute unless you maintain focus and resist the easier path.

","url":"https://leadershipdirectives.com/articles/f/5-not-so-easy-pieces-to-net-profits","title":"5 Not-so-Easy Pieces to Net Profits","summary":"These are easy to think through, but difficult to execute unless you maintain focus and resist the easier path.","date_modified":"2025-06-09T19:46:15Z"},{"id":"https://leadershipdirectives.com/articles/f/brilliance---recognizing-it-when-you-see-it","html_content":"

It's the ability to distill complexity into clarity.

","url":"https://leadershipdirectives.com/articles/f/brilliance---recognizing-it-when-you-see-it","title":"Brilliance - Recognizing it when you see it. ","summary":"It's the ability to distill complexity into clarity. ","date_modified":"2025-03-18T16:41:51Z"},{"id":"https://leadershipdirectives.com/articles/f/5-reasons-why-projects-fail","html_content":"

Successful projects require holistic leadership, prioritizing people, communication, and strategic change management. Building a performing team means addressing these top 5 areas.

","url":"https://leadershipdirectives.com/articles/f/5-reasons-why-projects-fail","title":"5 Reasons Why Projects Fail","summary":"Successful projects require holistic leadership, prioritizing people, communication, and strategic change management. Building a performing team means addressing these top 5 areas. ","date_modified":"2025-01-21T17:35:03Z"},{"id":"https://leadershipdirectives.com/articles/f/building-a-customer-service-culture-to-last---part-4","html_content":"

After hiring the right people to develop their soft and hard skills and offering top-shelf products, we can now focus on ensuring long-term successs. Many organizations execute these first steps well, only to actively p...

","url":"https://leadershipdirectives.com/articles/f/building-a-customer-service-culture-to-last---part-4","title":"Building a Customer Service Culture to Last - Part 4","summary":" After hiring the right people to develop their soft and hard skills and offering top-shelf products, we can now focus on ensuring long-term successs. Many organizations execute these first steps well, only to actively p...","date_modified":"2024-10-11T16:43:24Z"},{"id":"https://leadershipdirectives.com/articles/f/creating-service-cultures-that-keep-on-giving---part-3","html_content":"

High-quality products and services ensure your financial success at the lowest cost possible. This core principle empowers everyone involved to earn more money, value, and respect. This is the leadership's primary respo...

","url":"https://leadershipdirectives.com/articles/f/creating-service-cultures-that-keep-on-giving---part-3","title":"Creating Service Cultures that Keep on Giving - Part 3","summary":"High-quality products and services ensure your financial success at the lowest cost possible. This core principle empowers everyone involved to earn more money, value, and respect. This is the leadership's primary respo...","date_modified":"2024-08-09T14:37:22Z"},{"id":"https://leadershipdirectives.com/articles/f/creating-a-customer-service-culture-that-keeps-on-giving---part-2","html_content":"

Want to make a lasting connection with your customers? Make it personal and emotional. Show genuine emotions affirming their value as people, and you will have them for life. Merely valuing them as customers falls short...

","url":"https://leadershipdirectives.com/articles/f/creating-a-customer-service-culture-that-keeps-on-giving---part-2","title":"Creating A Customer Service Culture That Keeps on Giving - Part 2","summary":" Want to make a lasting connection with your customers? Make it personal and emotional. Show genuine emotions affirming their value as people, and you will have them for life. Merely valuing them as customers falls short...","date_modified":"2024-07-15T19:14:10Z"},{"id":"https://leadershipdirectives.com/articles/f/creating-service-cultures-that-keep-on-giving---part-1","html_content":"

As we discussed last time, creating a Customer Service Culture has five parts. The first step is hiring the right people.

","url":"https://leadershipdirectives.com/articles/f/creating-service-cultures-that-keep-on-giving---part-1","title":"Creating Service Cultures That Keep on Giving - Part 1","summary":"As we discussed last time, creating a Customer Service Culture has five parts. The first step is hiring the right people. ","date_modified":"2024-06-12T19:46:04Z"},{"id":"https://leadershipdirectives.com/articles/f/creating-customer-service-cultures-that-keep-on-giving","html_content":"

After years of spanning the globe, looking at the impact of cultures, countries, regions, and types of businesses, we discovered 5 controllable key aspects of delivering top service levels. They are:

","url":"https://leadershipdirectives.com/articles/f/creating-customer-service-cultures-that-keep-on-giving","title":"Creating Customer Service Cultures That Keep on Giving","summary":"After years of spanning the globe, looking at the impact of cultures, countries, regions, and types of businesses, we discovered 5 controllable key aspects of delivering top service levels. They are: ","date_modified":"2024-05-20T18:40:26Z"},{"id":"https://leadershipdirectives.com/articles/f/authentic-leadership-part-3","html_content":"

Steady and trusted authentic leadership is grounded in a solid never-changing character base. Making decisions on our identity/values and practicing the behavior through applied principles that define such is crucial to ...

","url":"https://leadershipdirectives.com/articles/f/authentic-leadership-part-3","title":"Authentic Leadership Part 3","summary":"Steady and trusted authentic leadership is grounded in a solid never-changing character base. Making decisions on our identity/values and practicing the behavior through applied principles that define such is crucial to ...","date_modified":"2024-04-01T20:07:28Z"},{"id":"https://leadershipdirectives.com/articles/f/authentic-leadership-part-2","html_content":"

Authentic Leadership Part-2

","url":"https://leadershipdirectives.com/articles/f/authentic-leadership-part-2","title":"Authentic Leadership Part 2","summary":"Authentic Leadership Part-2 ","date_modified":"2024-03-15T22:25:49Z"},{"id":"https://leadershipdirectives.com/articles/f/authentic-leadership-what-does-it-mean-and-how-to-obtain-it","html_content":"

People follow authentic leaders better because trust levels increase. When trust levels rise, people work harder and smarter, achieving common goals. Less time is spent playing defensive games designed to protect self,...

","url":"https://leadershipdirectives.com/articles/f/authentic-leadership-what-does-it-mean-and-how-to-obtain-it","title":"Authentic Leadership, What Does it Mean Part-1","summary":"People follow authentic leaders better because trust levels increase. When trust levels rise, people work harder and smarter, achieving common goals. Less time is spent playing defensive games designed to protect self,...","date_modified":"2024-02-26T19:04:36Z"},{"id":"https://leadershipdirectives.com/articles/f/working-smarter-featured-products-to-improve-your-leadership","html_content":"

Leadership Directives is actively working with clients to find the right tools to enhance their leadership effectiveness. We believe in customizing tools that best fit natural skills and personal preferences, so leaders...

","url":"https://leadershipdirectives.com/articles/f/working-smarter-featured-products-to-improve-your-leadership","title":"Working Smarter: Featured Products to Improve Your Leadership","summary":"Leadership Directives is actively working with clients to find the right tools to enhance their leadership effectiveness. We believe in customizing tools that best fit natural skills and personal preferences, so leaders...","date_modified":"2023-10-05T19:22:17Z"},{"id":"https://leadershipdirectives.com/articles/f/program-management---part-2-the-famous-dashboard","html_content":"

Program Management - Part 2. The Famous Dashboard

","url":"https://leadershipdirectives.com/articles/f/program-management---part-2-the-famous-dashboard","title":"Program Management - Part 2. The Famous Dashboard ","summary":"Program Management - Part 2. The Famous Dashboard","date_modified":"2023-09-25T18:22:02Z"},{"id":"https://leadershipdirectives.com/articles/f/project-and-program-leadership-101-part-1","html_content":"

Do you want to have your projects executed on time and on budget while mitigating all the organizational and personal risks? Notice the warning signs, follow these simple principles, have fun, and make it happen.

","url":"https://leadershipdirectives.com/articles/f/project-and-program-leadership-101-part-1","title":"Project and Program Leadership 101 Part-1","summary":"Do you want to have your projects executed on time and on budget while mitigating all the organizational and personal risks? Notice the warning signs, follow these simple principles, have fun, and make it happen. ","date_modified":"2023-08-16T15:52:02Z"},{"id":"https://leadershipdirectives.com/articles/f/digital-banking-executionwhat-you-need-to-know-part-2","html_content":"

Your customers call your contact center and ask the following questions:

","url":"https://leadershipdirectives.com/articles/f/digital-banking-executionwhat-you-need-to-know-part-2","title":"Digital Banking Execution...What You Need to Know Part-2 ","summary":"Your customers call your contact center and ask the following questions: ","date_modified":"2023-07-10T21:00:44Z"},{"id":"https://leadershipdirectives.com/articles/f/expect-prolonged-chaos-worry-and-destruction-when-you-hear-this","html_content":"

Have you heard these two sentiments? If so, expect prolonged Chaos, Worry, and Destruction.

","url":"https://leadershipdirectives.com/articles/f/expect-prolonged-chaos-worry-and-destruction-when-you-hear-this","title":"Expect prolonged Chaos, Worry and Destruction When You Hear This!","summary":"Have you heard these two sentiments? If so, expect prolonged Chaos, Worry, and Destruction. ","date_modified":"2023-06-23T16:01:14Z"},{"id":"https://leadershipdirectives.com/articles/f/digital-bankingwhat-you-need-to-know-part-1","html_content":"

Financial Institutions (banks, credit unions and other financial service orgs) at times pick digital banking platforms for all the wrong reasons. Ignoring the basics can lead to extra costs and poor customer and employe...

","url":"https://leadershipdirectives.com/articles/f/digital-bankingwhat-you-need-to-know-part-1","title":"Digital Banking...What You Need to Know Part-1 ","summary":"Financial Institutions (banks, credit unions and other financial service orgs) at times pick digital banking platforms for all the wrong reasons. Ignoring the basics can lead to extra costs and poor customer and employe...","date_modified":"2023-06-14T17:46:08Z"},{"id":"https://leadershipdirectives.com/articles/f/customer-service-touches-the-very-heart-of-success-part-2","html_content":"

In part-1, we made the point great customer service is the fastest way to gain customers, grow revenue and shrink costs. We highlighted several key execution points to accomplish. However, you might become exhausted and...

","url":"https://leadershipdirectives.com/articles/f/customer-service-touches-the-very-heart-of-success-part-2","title":"Customer Service Touches the Very Heart of Success (part 2)","summary":"In part-1, we made the point great customer service is the fastest way to gain customers, grow revenue and shrink costs. We highlighted several key execution points to accomplish. However, you might become exhausted and...","date_modified":"2023-04-21T17:58:18Z"},{"id":"https://leadershipdirectives.com/articles/f/succeeding-with-the-trifecta-strategy","html_content":"

Experiencing GREAT Service Tells the Heart We Matter...The Brain Follows!

","url":"https://leadershipdirectives.com/articles/f/succeeding-with-the-trifecta-strategy","title":"Customer Service Touches the Very Heart of Success (part 1)","summary":"Experiencing GREAT Service Tells the Heart We Matter...The Brain Follows!","date_modified":"2023-04-13T16:57:24Z"},{"id":"https://leadershipdirectives.com/articles/f/robotic-process-automation-rpaimplementing-digital-robots","html_content":"

Digital robots (bots) have been around for years and have grown into a mature market or a commodity. Many business leaders have deployed them to take over repetitive tasks that need human inputs and outputs within variou...

","url":"https://leadershipdirectives.com/articles/f/robotic-process-automation-rpaimplementing-digital-robots","title":"Robotic Process Automation (RPA)...Good to Great ","summary":"Digital robots (bots) have been around for years and have grown into a mature market or a commodity. Many business leaders have deployed them to take over repetitive tasks that need human inputs and outputs within variou...","date_modified":"2023-04-03T20:06:34Z"},{"id":"https://leadershipdirectives.com/articles/f/leadershipgoing-from-good-to-great-leadership","html_content":"

Seems we could enter any library full of leadership books...study them all and walk away more confused than we were before we entered. We recommend a few books (and encourage continued reading) that align with our princ...

","url":"https://leadershipdirectives.com/articles/f/leadershipgoing-from-good-to-great-leadership","title":"Leadership - Going from Good to Great","summary":"Seems we could enter any library full of leadership books...study them all and walk away more confused than we were before we entered. We recommend a few books (and encourage continued reading) that align with our princ...","date_modified":"2020-11-20T19:34:10Z"},{"id":"https://leadershipdirectives.com/articles/f/bonus-programs-either-help-or-frustrate","html_content":"

Too many leaders rely on bonus systems to do the leading for them — and the bad news is, bonus systems don’t lead well. Effective leaders know incentives can do more harm than good, so they lead first by inspiring hearts...

","url":"https://leadershipdirectives.com/articles/f/bonus-programs-either-help-or-frustrate","title":"Bonus Programs Either Help or Hurt...which type do you have?","summary":"Too many leaders rely on bonus systems to do the leading for them — and the bad news is, bonus systems don’t lead well. Effective leaders know incentives can do more harm than good, so they lead first by inspiring hearts...","date_modified":"2020-06-20T17:31:30Z"},{"id":"https://leadershipdirectives.com/articles/f/covid-19-reaction-defines-your-leadership-team","html_content":"

Want to know how the hearts and minds of your leaders really function? It is hard to determine their real motives, thus making it difficult to trust them...to work all out full speed ahead without worrying about your ba...

","url":"https://leadershipdirectives.com/articles/f/covid-19-reaction-defines-your-leadership-team","title":"Covid-19 Reaction Defines Your Leadership Team","summary":"Want to know how the hearts and minds of your leaders really function? It is hard to determine their real motives, thus making it difficult to trust them...to work all out full speed ahead without worrying about your ba...","date_modified":"2020-03-22T23:46:15Z"},{"id":"https://leadershipdirectives.com/articles/f/how-to-destroy-a-team-in-3-easy-steps","html_content":"

How to destroy a team in 3 easy steps...nurture the self-centered, short term needs we all have

","url":"https://leadershipdirectives.com/articles/f/how-to-destroy-a-team-in-3-easy-steps","title":"How To Destroy A Team In 3 Easy Steps","summary":"How to destroy a team in 3 easy steps...nurture the self-centered, short term needs we all have","date_modified":"2019-12-17T02:11:05Z"},{"id":"https://leadershipdirectives.com/articles/f/the-death-of-execution","html_content":"

Plans are essential, executing them is critical.

","url":"https://leadershipdirectives.com/articles/f/the-death-of-execution","title":"The Death of Execution","summary":"Plans are essential, executing them is critical. ","date_modified":"2019-09-02T22:03:46Z"},{"id":"https://leadershipdirectives.com/articles/f/the-narrow-path-to-victory","html_content":"

Ever wonder why great teams on paper never seem to consistently win? Human nature can be the most destructive force to teams on earth. Building individual empires never works in the best interest of a team (investors, cu...

","url":"https://leadershipdirectives.com/articles/f/the-narrow-path-to-victory","title":"Narrow Path to Long-Lasting Success - Essential Values","summary":"Ever wonder why great teams on paper never seem to consistently win? Human nature can be the most destructive force to teams on earth. Building individual empires never works in the best interest of a team (investors, cu...","date_modified":"2019-09-02T22:00:00Z"},{"id":"https://leadershipdirectives.com/articles/f/creating-and-changing-your-teams-dna","html_content":"

Do you wonder what the consistent failure point is with teams that on paper have the best talent yet never make it to that championship game? Every year the experts drool over talent and predict their success. Yet year a...

","url":"https://leadershipdirectives.com/articles/f/creating-and-changing-your-teams-dna","title":"Creating and Changing Your Team's DNA","summary":"Do you wonder what the consistent failure point is with teams that on paper have the best talent yet never make it to that championship game? Every year the experts drool over talent and predict their success. Yet year a...","date_modified":"2019-08-31T20:52:28Z"}]}